FAQ

  • Frequently Asked Questions

     

    What are the West Seneca Community Education Office Hours?

         Our office and telephone hours are Monday through Thursday from 8:00 am to 6:30 pm, and 8:00 am to 4:00 pm on Friday during school sessions.  During school breaks and summer the hours are 9:00 am to 2:00 pm. Buildings are closed on Fridays in Summer.

    Where is your office located?

        The West Seneca Community Education office has moved to 1445 Center Road, at the center corner of the East Middle complex.  Enter the first drive, through the bus circle (if no buses are there), and park in one of two slots right in front of our door (#37).  You will see a sign above for our office and the district's Food Service office.  Additional parking is usually available directly across from the front of the building.

    Who can attend your classes?

         Community Education classes are open to anyone in the local community, or anyone who has access to a computer for our online classes.  All registrants who are not taxpaying residents of the West Seneca School District pay a $5 non-resident fee each semester they enroll, per family; registrations for non-residents are entered one week after the brochure is in the hands of our residents.  Adult classes are for those over age 18; children's classes usually indicate appropriate ages in the course descriptions.  Any class not marked for children is an adults-only class unless permission of the instructor and the program director are given, to protect the safety of those under 18.

    Do I need to pre-register?

         Pre-registration and payment to our office is required to reserve a place in all classes.  We accept registrations on a first-come, first-served basis up to the first class meeting, space permitting.  A decision to hold or cancel a class is based on enrollment numbers approximately one week prior to the class date.

    Can I register on the day of the class?

         You may register on the day of the class if space is available and the class is running.  All registrations must be made through the Community Education office: instructors do NOT accept registrations in class.  We encourage you to sign up as early as possible as many classes fill  quickly and classes with low enrollment may be cancelled one week prior.

    How do I sign up for a class?

         There are 5 ways to register:

    ONLINE: You can select and sign up for classes at the Web Store on our main webpage, using your Visa, Discover, or MasterCard. You will need an email address for the confirmation. (NOTE: Since we are now using the Online registration portal, a charge of $1.00 is added for credit card processing.)

     

    BY PHONE:  (716) 677-3107 - Use your Visa, Discover, or MasterCard to sign up from 8:00 am - 6:30 pm Monday through Thursday and 8:00 am to 3:00 pm on Friday.

     

    BY FAX: (716) 677-3244 Simply print registration form from our website or remove it from the brochure and fax the completed form with your Visa, Discover or MasterCard numbers, expiration date and security code. If you resend a fax due to technical trouble, please mark “possible duplicate” on the form.

     

    BY MAIL: Send in a separate registration form for each person you are registering. For credit card payment, include the card numbers, and expiration date. Checks should be made payable to West Seneca Central School District. Checks should be mailed to our office at 1445 Center Road, West Seneca NY 14224.

     

    WALK-IN:  Come into the office during regular office hours and pay by cash, check, or charge.

    Do you offer a discount to senior citizens?

         Yes, we offer a discount to district residents who are least sixty (60) years of age, through our Gold Card program. To get a Gold Card, bring proof of age and residency (preferably a driver license) to the Community Education office during regular office hours. The Gold Card program enables eligible residents to register for most classes at a reduced rate, up to 50%.

     Do you send confirmation of registrations?

         Due to the large number of registrations each semester, we do NOT mail or phone confirmations.  You WILL receive an email confirmation if you provide an email either through the online Web Store or through our office.

     To whom do I pay the "Lab fee"?

         The class description indicates if the class has a "lab" fee for materials, supplies, or food.  Lab fees are payable to the instructor on the first class night, with the exception of food fees, which are paid at registration so the instructor can obtain the perishable items needed for class.

    Where do classes meet?

         Classes meet in most of the district schools and at selected community locations.  The location is indicated at the end of the course description as "Bldg:  " and the building abbreviations and map are located on the brochure or on the website School maps page.

     What if class is cancelled due to bad weather or emergency?

         Listen to the local radio and television broadcasts for weather cancellations or emergency situations - if "afternoon and evening activities" are cancelled at the school district, our classes are also cancelled, with the exception of our After school programs, which run until all parents pick up their children.  We do NOT notify registrants individually, except in cases where an individual class is cancelled or postponed due to an instructor issue or a problem with the location.

         If the district cancels school in the early morning, NO classes are held that day.  In addition to the radio/TV notifications, we will place a message on our voicemail system.  You will be contacted when we return to the office, as soon as a reschedule date is determined.  We make every effort to reschedule cancelled classes as quickly as possible; you will be offered a refund if you cannot make the new date(s).

     What is your refund policy?

         Request for refunds (or transfers to another class) will be honored up to one week prior to the scheduled class start date.  The refund will equal the tuition minus a $5 processing fee. A credit minus $5 will be recorded in our computer for withdrawals received less than one week prior to a class. NO REFUNDS WILL BE GIVEN ON OR AFTER THE FIRST SESSION OF A CLASS.  Exceptions: refunds or credits for medical reasons may be issued at the discretion of the Director at any time during a course, with submission of a physician’s verification before the course endsNo refunds are available for trips.

         A full refund will be processed for a course cancelled due to low enrollment. You will be notified by phone before the scheduled start date. Refund checks may take up to 4 weeks after cancellation to process; charges are refunded to your credit card within one week.

    Are your classes handicapped accessible?

         Community Education makes its classes accessible to the members of the disabled community. Handicapped parking is available at all sites.

    May I bring a recording device to class?

         No photography, tape or video recording during classes without prior permission from the instructor.

    What do I need to bring to class?

         If your class has any special requirements, it will be listed under the course description in our brochure.

    Are these programs supported by school tax dollars?

         No, our classes are self-supporting by the fees paid from the registrants. The district supports the program by providing access to school buildings available to all taxpayers.